Knowledge Base - Template Designer
Breadcrumbs

The web user interface couldn't be loaded when opening Word

Problem

Word shows this message when opening:

image-20260813-144806.png

Solution

  1. Close all Word instances

  2. Navigate to : %LocalAppData%\Temp\.net on your machine

  3. Delete the "Xpertdoc.Designer.WordAddin.Web" folder

  4. Start Word